Responsible gambling tools
Licensed operators must provide deposit limits (daily, weekly, monthly), session time limits, reality checks (reminders of how long you have been playing), cooling-off periods (temporary account suspension), and self-exclusion (permanent or long-term account closure). These tools must be accessible from within your account settings and must take effect promptly.
Self-exclusion
Self-exclusion allows you to close your account and prevent yourself from reopening it for a specified period. NZ-licensed operators must honour self-exclusion requests promptly and must not market to self-excluded players. The national self-exclusion register (administered by the DIA) allows you to self-exclude from multiple operators simultaneously.
Fair terms and conditions
Licensed operators must publish clear, fair terms and conditions. Bonus terms must be transparent, including wagering requirements, eligible games, and expiry dates. Operators cannot change terms retroactively to the detriment of players. If you believe a term is unfair, you can raise a complaint with the operator and escalate to the DIA.
Funds protection
Licensed operators must hold player funds separately from operational funds. This means your deposited balance is protected if the operator becomes insolvent. The DIA sets requirements for how player funds must be held and audited. Check the operator's terms for details of their funds protection arrangements.
Problem gambling support
Licensed operators must display the Gambling Helpline number (0800 654 655) prominently and must provide links to problem gambling support services. They must also train staff to identify signs of problem gambling and intervene appropriately. If you are concerned about your gambling, contact the Gambling Helpline — it is free, confidential, and available 24/7.