The withdrawal process
To request a withdrawal, go to the casino cashier, select your preferred method, enter the amount, and confirm. The casino then processes the request — this is separate from the time your bank or payment provider takes to deliver the funds.
Processing times
Most NZ-licensed casinos process withdrawal requests within 24 to 48 hours. E-wallets are typically fastest (same day once processed). Bank transfers take one to three business days after processing. Card withdrawals can take two to five business days.
Verification requirements
Before your first withdrawal, the casino will ask you to verify your identity (KYC). This usually means uploading a photo ID and proof of address. Completing verification before you request a withdrawal avoids delays.
Minimum and maximum limits
Most casinos set a minimum withdrawal of NZD 20–50. Maximum limits vary — some casinos cap daily or weekly withdrawals. If you have a large win, check the limits in the terms and conditions and contact support if needed.
Pending periods and reversal
Some casinos impose a pending period of 12–48 hours during which you can cancel a withdrawal. This is sometimes called a 'reverse withdrawal' feature. Be cautious — it is designed to encourage you to gamble your winnings back.